- Terms and Conditions of Use is a web site owned and operated by Simunix Limited, a company registered under the laws of England and Wales under number 3684982 whose registered office is at The IT Centre, York Science Park, York YO10 5DG is an online service providing access to various data sources and is updated on a daily basis. The service is provided on the understanding that the service is chargeable at the published rates. We may occasionally offer search packages that include a number of free searches, but Users are still bound by these terms and conditions.


Additional Features
Such new products as may be added to the Service from time to time as notified by Simunix.
Approximate Address
Address criteria that include at least 3 characters of the postcode, village, suburb, town or city in which the Search is to be carried out.
Approximate Name
The first three (3) or more characters of a name (the name being, where it is the name of an individual, the surname), unless the name has three (3) characters or fewer in which case it shall mean the full name.
The abbreviation for Operator Services Information System, the database of directory data managed by BT Wholesale Directory Services which is used, in part, to populate the Service.
The price of the Service as detailed on the Pricing Pages.
An individual that has agreed to abide by these Terms and Conditions. Use of the Service constitutes your agreement.
Data Subject
A person or body corporate defined in the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT (or in any other applicable statutory or European Community data protection legislation) and any re-enactment or modification thereof.
An onscreen object within the service that either directs the User to a URL within or outside the Service or performs the function of retrieving an Additional Feature.
Pricing Page
A page published within the Service that details the price of various Search Credit packages that the Customer may purchase. Pricing is at the sole discretion of Simunix and may change from time to time. Simunix has no obligation to advise customers with existing Credit Packages of any price change, but Credits purchased before a price change will be honoured at their original value.
A number of names, addresses, postcodes and associated telephone numbers, or Additional Feature information up to a maximum determined from time to time by Simunix and returned to the User's computer in response to a Search.
The submission of a properly formatted query to the Service that may or may not include a full or Approximate Name and which may or may not also includes a non-ambiguous full or Approximate Address or the request via a Link for an Additional Feature
Search Credit
Searches on the Service use variable numbers of Search Credits depending on the rates quoted on the Pricing pages. Search Credits will expire 12 (twelve) months after their original purchase date.
Search Package
A range of packages of Search Credits that the Customer may purchase to enable use of certain Features of the Service details of which can be found on the Pricing Page.
The provision of online UK telephone directory enquiries, postal address and postcode finding and any other Additional Features that may be added from time to time.
Simunix Limited whose registered office is at The I.T. Centre, York Science Park, York, YO10 5DG or any of its successors.
Uniform Resource Locator used to locate the Service or other Additional Feature.
Submission of a Search to obtain information as described in the Service.

Simunix provides the Service to the Customer on these terms and conditions.

Simunix will provide the Service with reasonable skill and care.

The Customer accepts and acknowledges that it is technically impracticable to provide a fault free Service and the Customer accepts that Simunix does not undertake to do so.

Simunix may suspend the Service for operational reasons such as maintenance or because of an emergency.

This Service is provided solely for the Customer's own useany third party.

Use of The Service

The Service must not be used in any way that does not comply with these terms and conditions.

Use of the Service is by means of Searches.

Simunix may in its absolute discretion suspend Use of the Service which it considers to be in breach of these Terms and Conditions which may include, but is not limited to, selling, renting, or leasing any Results or information to any third parties or Use which it considers inappropriate which may include, but is not limited to, using the Results or information in any malicious, illegal or anti-social manner or contrary to UK law.

Simunix may at its absolute discretion issue notice amending the definition of a Search.

Simunix may at its absolute discretion change the format of the Result.

The Service or any part thereof may not be integrated into another application, or web site without agreement from Simunix.

Royal Mail – Postal Address Finder

The customer will receive, is receiving or has received information which is derived from databases (or parts or extracts thereof) of which Royal Mail is the owner or creator, or otherwise authorised to use (the "Data"). Royal Mail owns or is licensed, all Intellectual Property Rights which subsist in and/or relate to that Data from time to time. The customer must not at any time copy, reproduce, publish, sell, let, extract, reutilise or otherwise part with possession or control of or relay or disseminate any part of this information or use it for any purpose other than the customer's own private or internal use. The customer shall be entitled to submit a maximum of fifteen (15) enquiries per day to this Look Up Service unless the customer has purchased a search product that overrides this restriction.

The Customer must not:

(a) Engage in any form of automated searching or attempt to bulk-download information from the Service. The information delivered to The Customer as the result of a Search is for The Customer's use only and must not be transferred, stored or exported to any other computerised system for the purpose of creating a secondary database other than a personal address book containing no more than 500 records.

(b) provide, disclose or otherwise make available to any third party any portion of the Data and will use the Service and the Data only for its own personal, private use; or

(c) use the Service as the sole source for generating mailing or address lists for direct marketing or other marketing purposes

The Customer acknowledges that there may be implications under the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT (or any other applicable statutory or European Community data protection requirements) if individual telephone numbers are added to a database and permanently stored.

The Customer will comply with all reasonable instructions which Simunix may give from time to time regarding the use of the Service.

The Customer hereby indemnifies Simunix against any claims or legal proceedings which are brought or threatened against a Customer by a third party because the Service is used in breach of any part of these terms and conditions or because the Service is faulty and cannot be used by that third party.


By agreeing to these Terms and Conditions and submitting Registration information you permit Simunix to contact you by email from time to time with information relating the Service and associated services. Any communication from Simunix to the Customer will include an opt-out or unsubscribe link. The Customer accepts that by opting-out or unsubscribing from any further communication from Simunix this has the effect of termination the Customer's obligations under these Terms and Conditions and that any paid or free Credits on the account will be removed.


The Service contains information published in the various United Kingdom telephone directories, from time to time and other sources. It may also contain further advertising, promotional or general information about individuals or organisations that is displayed on the Service under the terms of agreements between Simunix and the individuals or organisations concerned.

While Simunix makes every effort to ensure that the contents of this Service are accurate and up to date, Simunix does not accept responsibility for any error or omission on the Service or information derived there from.

The Service may contain links to other web pages or web sites, over which Simunix has no editorial control or any other form of control. All and any liability that might arise from the Web Site and/or from links to other web pages or web sites is hereby excluded to the fullest extent permitted by law.


a) Does not warrant or guarantee the accuracy, reliability or legality of any of the information contained in the Service;

b) Does not warrant that the data is free from errors or omissions or to its suitability;

c) Expressly disclaims all or any warranties, express or implied, relating to the Service, including in particular any warranties of merchantability or fitness for a particular purpose;

d) Makes every effort to ensure the Service is accessible 100% of the time, however, it does not warrant that access to the web site and or Service will be free of interruption;

e) Will not be liable under any circumstances whatsoever for any direct, indirect, consequential, punitive or special damages arising from Use of the Service;

f) Reserves the right, at its discretion, from time to time to make changes to the information provided on the Service, to alter the nature of the Service or to withdraw the Service;

g) Shall provide the Service with reasonable skill and care.

Uploaded Data:

Where a Customer has uploaded data for bulk processing, such as our TPS or tele-append service:-

The Customer's data is only used for purpose required by the end user.

The Customer's data is not shared with any other Customers or any other third party.

The Customer's data is not used by Simunix for any other purpose.

The processed data is retained only for the Customer to download.

The processed data may be deleted at any point, by the Customer. The deletion is non-reversible.

The processed data is deleted automatically after 12 months.

OBLIGATIONS OF THE CUSTOMER (End-User) TO BT Wholesale Directory Solutions: (Guideline 8)

The End-User shall:

In all its dealings with or relating to information derived from BT's OSIS database ("Information") comply with all applicable laws and codes of practice including the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT and the Code of Practice on Telecommunications Directory Information Covering the Fair Processing of Personal Data (21 December 1998);

Use all reasonable endeavours in relation to the security and confidentiality of the Information in its custody or control to prevent any unauthorised disclosure of any part of it;

If any complaint is made which relates to the End-User's use of the Information then the End-User shall assist BT and the Licensee in investigating the complaint and shall take such steps as are reasonably necessary to remedy the complaint as soon as practicable;

Only use or process any of the Information for their own internal purposes or, in the alternative, for a single use for a single specific person who is the End-User's customer.

The End-User shall not:

Distribute, publish or display any material amount of the information by any means, except so that a single specific person can use it as permitted above.

Export or permit the export of any material amount of the Information to a country which is not within the European Economic Area without the express consent of BT.

MARKS: The End-User shall not have any rights to use the BT Marks and shall not make reference to BT or any BT product or service in any promotional or marketing advertising, communications, literature, or packaging.

The End-User shall not alter any copyright or other intellectual property right acknowledgement or confidentiality marking incorporated into or applied to BT's OSIS data or documentation owned by BT.

The Customer shall be responsible for providing and maintaining:

Appropriate Internet connection to access the Service;

Appropriate Internet browser software to access the Service;

Appropriate access controls to ensure the Use of the Service is in accordance with these Terms and Conditions.

Breach of Terms

If the Customer breaches any of these Terms and Conditions Simunix may either suspend or terminate the Service at any time:

With immediate effect for a material breach;

With immediate effect if Simunix believes that the Service is being used in an authorised way;

With immediate effect if bankruptcy or insolvency proceedings are brought against the Customer or User, or an arrangement with creditors is made, or a receiver or administrator is appointed over any of the Customer's assets, or the Customer goes into liquidation;

Matters Beyond the Reasonable Control of Simunix If Simunix is unable to perform any obligation under these Terms and Conditions because of a matter beyond its reasonable control, such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes or acts of local or central Government or other competent authorities or events beyond the reasonable control of its suppliers then Simunix will have no liability to the Customer for that failure to perform.

Limitations of Liability

Simunix accepts no liability for any loss whatsoever caused by or attributed to any defect or failure of the Service for whatever reason, including without limitation, the inaccuracy of any portion of the Data.


Nothing in these Terms and Conditions affects the parties' statutory rights.

If any provision in these Terms and Conditions is held to be invalid or unenforceable, it shall be deemed severed from the Terms and Conditions and this shall not affect the validity or enforceability of the remaining provisions.

Any notice confirming a waiver of a breach of these Terms and Conditions must be in made in writing.

The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.

Intellectual Property

The copyright and all other intellectual property rights in this Service or appears on this Service under the terms of licence agreements between Simunix and the owners of the copyright and other intellectual property rights in that material belong to Simunix.

All rights in this Service and in all material appearing on it are reserved. Permission is given for the downloading and temporary storage of one Result for the sole purpose of viewing the Result on a stand-alone personal computer or monitor. Permanent copying or storage of any Result (or any part of them) or the re-distribution of any Result by any means is not permitted.

The data and information contained on the Service, the software used to operate it and the trademarks, logos and other intellectual property used in connection with it are the property of Simunix. No licence of any such intellectual property rights is granted to you as a result of your use of the Service

Copyright Notice - © Simunix Ltd 2020.