Help & FAQs
Q. What data is included in ukphonebook.com?
We acquire information from a number of licenced and 'opted-in' sources. Read about our data sources.
Q. How much does it cost?
You get 5 free daily searches for:
We have other search tools that are available when you have registered and purchased credits. You can view the credits required for each service on our pricing page.
Credit packages start at £10 for 40 credits and bigger credit packages are more cost effective. Credits expire 12 months after the date on which they are purchased.
Q. When I buy credits, is this a one-off payment, or will I be charged every month?
It is a one-off payment as we operate a Pay-As-You-Go, not a subscription system, for buying credits.
Q. Can my personal data be removed from this site?
You can request to have your name and address removed from our site by completing this online form
Completed online forms will take up to 24 hours to process.
Alternatively, you can submit a request in writing by completing this form , and posting it to the following address:
Middleham House 2-3
St. Marys Court
Please note, posted forms can take up to 28 days to process.
Q. I have completed a record removal form but my details are still showing on a Google search?
After we have removed your record from our site your name and post code outer may still appear on search engines such as Google as their crawler will not have picked up the removal of the listing. The index will be removed the next time Google crawls our site. The index will never have your full address in it and anyone clicking on the result will not be able to view the full record as it has been deleted.
Q. What other searches can you do on ukphonebook?
Our service was originally just a telephone directory – hence the name. But over the years, we have added many more sources of information.
BT is the major provider of telephone services in the UK, but not the only one. Our telephone directory is updated every day with information from ALL of the UK telephone operators like KCOM, Virgin, BskyB, Talk Talk Group etc.
The UK, unlike the USA, does not have a formalised addressing system. This means that it can sometimes be difficult to identify the correct postal address for a given location.
By 1974, every delivery address had been allocated a 'Postcode' and our service uses data from The Royal Mail (Postal Address Finder) and Ordnance Survey (AddressBase) to provide a means by which you can identify correct address and postcode information. It also provides geographic location information in the form of 'Northings' and 'Eastings' – a system in common use by businesses in the UK.
Every person of voting age in the UK is required to register with their local authority for the Voter's Roll or Electoral Roll as it is known. This information is used by public bodies and licensed credit reference agencies to provide information on persons over the age of 18.
A 'sub-set' of the full Electoral Roll is the Edited Electoral Roll. This is derived from the full Electoral Roll, but individuals who prefer their information not to be made public can choose to have their record supressed. It is The Edited Electoral Roll (plus information from certain other consumer databases) that is available to our users.
The UK telephone system is divided up into a network of Exchanges. These exchanges are situated near to population centres and all landline telephones are connected to a local exchange. In order to route your telephone call effectively, each exchange will be linked to an area (or STD) code.
You can use our service to identify the correct area code for a city, town or village OR identify the cities, towns and villages served by a particular area code.
Company Information – Director Search – Credit Reports
We obtain detailed company information from various sources including Companies House, CreditSafe, Intelligent Data Group and others to provide a comprehensive search and reporting service on businesses and company officers (Directors, Company Secretaries etc.).
Use this service to identify the registered information on businesses throughout the UK, identify the individuals responsible for that firm's governance and produce (where available) a detailed credit report and credit-worthiness rating for the business.
It is open for anyone to use and completely free to register and generate lists. Payment for the data is by credit card or invoice (subject to credit check). Please contact us for further information or to apply for a credit account with us.
The Telephone Preference Service (TPS) is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.
Use our service to check individual numbers or upload your entire tele-marketing file to bulk check your numbers and have the file downloaded to you. It is a legal requirement for tele-marketers to screen their customer file at least every 28 days.
or 'bulk-processing' is an automated service we offer which can update and verify your customer database.
Direct marketing can be very expensive so it makes sense to ensure that your customers are still 'live' and the information you have is current and correct. With our fully automated Teleappending service, you simply upload your file (in .csv format), match the headings correctly and click the 'Process' button. Please contact us for more information on this service.
Google Maps with full-screen access to Street View is included free of charge – but with a difference.
Every Name and/or address record includes a link to the maps with the ability to send those details and the map link to a friend or colleague via email or text message. Invaluable if you're involved in setting up meetings etc.
We have integrated information from the Land Registry with our own data sources so that you can find title deeds (including plans) as well as contact information for the owner(s) of a property.
Q. How current is the data?
The data is updated daily and updates include such things as amendments to existing records, newly inserted records and the removal of no longer required records - If the phone number is listed, we have it.
Q. Do I need to use capital letters?
You can enter text as uppercase or lowercase, searches are not case sensitive. It will also ignore any punctuation e.g. O'Neill will be treated as oneill, d'arcy will be treated as darcy.
Q. Can I perform wildcard searching?
Yes. A wildcard is a character that forces the search to ignore part of the input. Suppose you were looking for someone called John Martinson. If you enter mart* in the surname box, the search will return the following names: Martin, Martindale, Martinez, Martini, Martins, Martinz, Martlew and Martyn.
Q. Why can't I find my phone number?
About 70% of residential telephone numbers are ex-directory or unlisted.
Other reasons include:
- Spelling errors in your listing.
- You made a spelling error in your search.
- Your phone number is listed in your partner/spouse/house-mate's name.
Q. I cannot find somebody that I know is on the electoral roll.
Unfortunately data protection regulations in the UK mean that we are not permitted to show the full electoral roll. We show the edited electoral roll, in which voters may choose to not be listed.
Q. Do you have any voucher codes?
Q. My card has been declined even though I have sufficient funds?
Cards are usually declined because the details are entered incorrectly or the transaction has been referred. It is not uncommon for a card to be referred and could be because of frequent or unusual card use in the last 24 hours, or a random security check. If you have entered your card details correctly and your card has been declined try contacting your card issuer to ask them to clear the referral or advise you what the problem is. Alternatively try using another card or PayPal. If you are still having problems please contact us (select 'Other' as the nature of your enquiry).
Q. I don't recognise a transaction on my debit/credit card statement?
Transactions made on ukphonebook.com will appear as 'Simunix' in the transaction description of your statment, if another company name appears you will need to contact them to pursue your enquiry further. If the transation description does show 'Simunix' and you don't remember buying ukphonebook.com search credits please contact us (select 'Other' as the nature of your enquiry).
Q. I haven't received my welcome/password reset email?
If you have not received an email please check:
Q. I have paid by PayPal and haven't received my credits?
Our automated system only adds credits once PayPal has confirmed the transaction. They normally send us a payment notification within seconds of an order being placed but occasionally it can take several minutes for them to send us a notification. If you have paid by PayPal and still haven't received your credits with 15 minutes please contact us (select 'Other' as the nature of your enquiry).
Q. Can I get a refund on unused search credits?
Purchased search credits are non-refundable.
Q. Who are Simunix?
We were the first non-telecom company to license the UK's national directory database and in 1999 became one of the first to set up a free online directory enquiries service - ukphonebook.com. Besides directory enquiries we also provide marketing data and data cleansing services, visit our website at www.simunix.com for more information.
Q. What is T2A?
T2A offers a wide range of data capture and cleansing capabilities for your website or application via an API (Application Programming Interface). Whether you need to find people, telephone numbers or capture and verify UK postal addresses - it is there to help.
Visit the T2A website for more information.