Anyone who works in a call centre will get their fair share of challenging calls to deal with but, as a number of directory assistance operators have experienced, some of these calls can be downright bizarre! We found a few entertaining transcripts showing some interesting queries and some very patient operators.
A caller asked for a knitwear company in a place called Woven…
DIRECTORY ENQUIRIES: Woven? Are you sure?
CALLER: Yes. That’s what it says on the label: “Woven in Scotland”.
CALLER: I’d like the RSPCA please.
DIRECTORY ENQUIRIES: Where are you calling from?
CALLER: The living room.
CALLER: The Water Board please.
DIRECTORY ENQUIRIES: Which department?
CALLER: Tap water.
CALLER: I’d like the number of the Argoed Fish Bar in Cardiff, please.
DIRECTORY ENQUIRIES: I’m sorry but there’s no listing. Is the spelling correct?
CALLER: Well, it used to be called the Bargoed Fish Bar, but the ‘B’ fell off.
CALLER: I’d the number for a reverend in Cardiff, please.
DIRECTORY ENQUIRIES: Do you have his name?
CALLER: No, but he has a dog named Ben.
CALLER: The Union of Shopkeepers and Alligators please.
DIRECTORY ENQUIRIES: Do you mean the Amalgamated Union of Shopkeepers?