Confusion over new UK Calling charges for 118 numbers

YORK – July 24, 2015 – 118 365, one of the UK’s cheapest directory enquiry services, is aiming to clarify the new charges for 118 numbers that came into effect on 1 July 2015, amidst growing consumer confusion.

When Ofcom announced a new system that would make the cost of calling these numbers more transparent and easier to understand, many people were still left confused. The cost of calling a service number is now split by a service charge and access charge. The access charge is set by caller’s phone service provider and the service charge is set by the service provider.

However, many 118 services are still charging an amount per call, plus their own service charge with the access charge added on top of that. In addition, it is not immediately clear what the access charge will be and callers are having to contact their phone service provider to find out.

For example, a one minute call to 118 118 from a BT landline costs £2.75 per call plus £2.99 per minute with an access charge of 9.58p, totalling £5.84.

John Lewis, Managing Director of 118 365 says, “We aim to make our charging as simple as possible and do not charge customers per call. Our service costs 55p a minute plus the cost of the access charge, that’s it. Although the total price of a call has gone up slightly due to the introduction of the access charge, we remain one of the cheapest directory enquiry options out there.”

To help callers determine what their access charge will be, 118 365 has included links on its FAQ page to information pages provided by the main telephone companies that bill their callers. Access charges appear to be varying from 5p for TalkTalk landline calls up to 25p for O2 calls.

118 365 is urging its callers to remember that the access charge is paid per minute and is not just a one-off charge.

People can find more information on the cost of calling directory enquiries by checking this daily updated infographic which charts the cost of a one minute call to different 118 numbers.

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