Our Managing Director, John Lewis, was a guest speaker at a conference last week; ‘Through The Cloud With Intelecom’.
Cloud computing is the buzz thing for businesses and consumers alike just now, but we at ukphonebook.com have been providing ‘cloud’ based services since our launch in 2000. For those that don’t know what cloud means, it describes the way in which software, data, services etc. are delivered to your computer.
It used to be that companies (and people) would have all their software installed on their own servers, PC or Mac and the data would also be hosted locally. This meant huge IT departments were necessary to manage the hardware and network infrastructure. Cloud changes this and the concept of Software as a Service or SaaS as it’s known becomes the norm. What this means is that, as Internet browsers like Internet Explorer, Firefox and Safari become more powerful, very sophisticated programs can be delivered to your computer desktop via the Internet.
Taking it a stage further, thanks to high-speed broadband, your data (photographs, music, films, spreadsheets, databases etc) can also be stored and accessed remotely. There are massive advantages to this, perhaps the most important being that your data is completely secure and you can access it from anywhere in the world that has a good Internet connection.
At the conference, John spoke about the paradigm shift needed in the minds of Directory Enquiry (DQ) operators like BT and The Number to move away from the traditional call-centre based service delivery of 118xxx services to the concept of home-workers delivering the service using Simunix Ltd’s 118-Express solution.
118-Express works in tandem with Intelecom’s telephony platform to provide a full featured DQ solution that will work from any location. The potential cost-savings for DQ providers are significant as they can focus on service quality and value for money issues rather than managing huge call-centres and the associated hardware installations.
The average cost of a 118xxx call is now almost £2 compared to 50p before the service was opened up to competition in 2003.